Shipping & Delivery

Orders are prepared and dispatched within 1–3 business days of payment. Orders placed on weekends or public holidays are processed on the next working day.

Delivery normally takes 7–20 business days after dispatch, depending on the destination and the carrier. These are estimates, not guarantees: customs checks, carrier backlogs, weather and peak shopping periods can add time, and delays outside our control are not grounds for a refund while the parcel is still in transit.

United States — free shipping on orders over $30. Orders with a merchandise subtotal of $30 or more (before taxes, duties and after any discounts) ship free. Orders below $30 pay a flat $5.99 standard shipping fee, shown in full at checkout before you pay. If a return brings your order below $30, the shipping cost we absorbed is deducted from the refund.

International — flat $9.99 per order. We currently ship to Australia, Canada, South Africa and South America (Brazil, Argentina, Chile, Colombia, Peru, Uruguay, Ecuador, Bolivia and Paraguay). International orders are charged a flat $9.99 regardless of order value; the free shipping threshold applies to United States orders only. Please allow 10–30 business days for international delivery, as customs clearance times vary by country.

• A tracking number is emailed to you as soon as your parcel is dispatched. Tracking can take a few days to start updating.
• Please check your address at checkout. Parcels delayed, returned or lost because of an incomplete or incorrect address are re-shipped only at the standard shipping cost.
• Import duties, taxes and customs fees are set by your own country and are the responsibility of the recipient. Refused parcels or unpaid duties are not refunded.
• If tracking shows the parcel as delivered but you cannot find it, check with neighbours and your local carrier office first, then contact us within 7 days.
• A parcel is treated as lost if tracking shows no movement for 30 days (domestic) or 45 days (international). We then arrange a replacement or a refund.

Returns are accepted within 14 days of delivery, must be approved by us in advance, and items must be unopened and in their original sealed packaging. Once an item has been opened it cannot be returned or exchanged. Final-sale items, gifts and gift cards cannot be returned either. Faulty, damaged or incorrect items are replaced or refunded at our cost when reported within 48 hours of delivery with photos.

Full details are in our Returns & Refund Policy.