Returns & Refund Policy

Return Window

You may request a return within 14 days of delivery, for unopened items still in their original sealed packaging.

Requests made after 14 days cannot be accepted. All returns must be approved by us before you send anything back — parcels returned without prior approval are refused and returned to sender at your cost.

How to Start a Return

Contact us with the following and we will reply with return instructions:

• Your order number and the item you wish to return
• The reason for the return
• Clear photos of the item and its packaging

Return Shipping Costs

• If the item is faulty, damaged in transit or not what you ordered, we cover the cost — no return shipping is charged to you.
• For change-of-mind returns, the return shipping cost is paid by the customer.
• Original shipping charges are non-refundable. If your order qualified for free shipping over $30, the shipping cost we absorbed is deducted from the refund.
• Please use a tracked service. We cannot refund a return parcel that never arrives.

Opened Items Cannot Be Returned or Exchanged

Once an item has been opened, unsealed or removed from its original sealed packaging, it can no longer be returned or exchanged. This applies to every product we sell. Please check the item and the listing carefully before opening it. The only exception is an item that arrives faulty, damaged in transit, incorrect or incomplete — those are always covered, see the section below.

Items We Cannot Accept Back

• Any item that has been opened or unsealed, no exceptions other than faulty or incorrect goods
• Surprise, mystery and blind-box products once opened — the surprise is the product
• DIY and craft kits once opened, started or with components used
• Items that touch the mouth or skin (drinkware, straws, lip-contact accessories) once unsealed, for hygiene reasons
• Items returned without their original packaging or with missing parts
• Clearance and final-sale items, free gifts and promotional add-ons
• Gift cards and digital or downloadable products
• Items damaged by misuse, mishandling, or normal wear from play

Damaged, Wrong or Missing Items

Report any damaged, incorrect or missing item within 48 hours of delivery, with photos of the item, the shipping label and the outer packaging. For blind-box and surprise products, an unbroken unboxing video is required to verify a missing or damaged item. Approved claims are resolved with a replacement or a full refund, whichever you prefer.

Refund Processing

Once your return arrives, we inspect it within 3 business days and notify you of the outcome. Approved refunds are issued to the original payment method and normally appear within 5–7 business days, depending on your bank or card issuer. We do not refund to a different account or payment method.

Cancellations & Incorrect Addresses

Orders can be cancelled free of charge within 12 hours of purchase, provided they have not already been dispatched. Once an order has shipped it can no longer be cancelled. Please check your shipping address carefully: if a parcel is returned to us or lost because the address was incomplete or incorrect, re-shipping is charged at the standard shipping rate, and refunds in that case exclude the original shipping cost.

Exchanges

We do not process direct exchanges, and opened items cannot be exchanged. If you would like a different item and yours is still unopened, request a return under this policy and place a new order for the item you want, so it ships to you without delay.

Before Opening a Payment Dispute

Please contact us first — almost every issue is solved within a day or two. Opening a chargeback before contacting us delays any resolution while the case is with the bank. Your statutory consumer rights are not affected by this policy.

Contact

Questions about a return or refund? Reach us at WhatsApp +86 156 1803 4279 or through our Contact page.